For a fast an easy way to seek advice, just let us know now.Contact Us
Looking for immediate assistance? Feel free to talk to one of our support agents telephonically any time during our office ours.0861 692 835
Pop us a quick email with your queries and issues, and we will have them resolved ASAPsupport@nxatel.co.za
Now you don’t have to spend hundreds of Rands in airtime to make calls to your loved ones.
We all prefer texting because making calls has become quite expensive.
Our VoIP minutes reduce those costs and allow you to call your loved ones over the internet and at affordable rates.
Enjoy these VoIP minutes on your Nxatel mobile application or on your cordless phone.
24/7 Support – Our cordial support team is ready to assist you need you require their attention. Just pop them an email or call them on our customer support line.
Affordable – Significantly reduces your costs when making phone calls.
Powerfull Coverage – Our VoIP minutes are powered by Nxatel
These Mobile Devices are only available to South African Residents.Pro-rata billing applies to all packages.Customers will be subject to a credit vet when purchasing a 24 month contract.
Please Note: The Huawei B315 LTE Router and the Huawei E5330 Mobile Router only use STANDARD SIM cards. Inserting any other sized SIM cards into these Devices may cause damage to them and void the warranties.
Before you can receive your package, you will be required to provide RICA/FICA documents in order for us to RICA your SIM card and for verification purposes.
Download speed and Battery Life are dependent on a variety of factors such as number of devices connected and signal strength.
Delivery is free of charge
We contact each of our clients individually within 2 Business Days (upon approval of the debit order). Final delivery will then be subject to client’s availability.
Deliveries take place during business hours (8am – 5 pm) on weekdays (Mondays – Fridays), weekends are excluded from all time calculations.
Delivery times stated do not include additional delays for payment clearance.
A delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).
This service is not mandatory, and clients may opt-in (or out) at any time by contacting our support team on 0861NXATEL or email them on firstname.lastname@example.org.
Top-up Data Rollover
All Data Top-ups purchased will expire at the end of the month. For example, if you buy a data top-up on 15th of May, your top-up data will expire at midnight on the 30th of June.
Please Note: The Huawei B315 LTE Router only uses a STANDARD SIM card. Inserting any other sized SIM cards into this Device may cause damage to it and void the warranty.
All SIM cards obtained directly from Nxatel are LTE enabled by default.
Nxatel will not be held liable for the loss, damage or theft of the Devise that arises out of the provision, installation or maintenance of the broadband service.
Device Guarantee & Warranty
There is a 12 month carry-in guarantee cover on all Nxatel Devices. Telkom modems are covered by a 12-month carry-in guarantee. Please note that lightning damage is not included in this warranty. Should a client wish to return the Device, we will only honour the guarantee if the Device and all its components as originally supplied are provided.