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Looking for immediate assistance? Feel free to talk to one of our support agents telephonically any time during our office ours.0861 692 835
Pop us a quick email with your queries and issues, and we will have them resolved ASAPsupport@nxatel.co.za
With the Kleva range, you too can stay up-to-date with the latest in smartphone technology, the hip & happenings on social media and people of interest.
Just the smartphone for you
Stay connected with family, friends, businesses and clients with our Kleva (smart) Cell phones.
With a choice between 3G and LTE connectivity, you are sure to get a fast and reliable internet connection.
Our smartphones are reliable, top grade, and are amazingly affordable.
And as a bonus, businesses can link them to their switchboards, allowing calls to be transferred directly to the mobile number – never having to miss out on important calls when out of the office.
24/7 Support – Our cordial support team is ready to assist you need you require their attention. Just pop them an email or call them on our customer support line.
Speedy delivery – As soon as your upfront Device payment has cleared, we will deliver your device within 48hours.
Convenience – No cables, no lines and no tangles. Both wireless, allowing you to take your phone anywhere around the house.
Affordable – A free Device and Phone, all that you pay is for data and talk minutes.
Quality - HD (high definition) sound quality available
These Mobile Devices are only available to South African Residents. Pro-rata billing applies to all packages. Customers will be subject to a credit vet when purchasing a 12/24 month contract.
Please Note: The Kleva Cell Phones only use STANDARD SIM cards. Inserting any other sized SIM cards into these Devices may cause damage to them and void the warranties.
Before you can receive your package, you will be required to provide RICA/FICA documents in order for us to RICA your SIM card and for verification purposes.
Download speed and Battery Life are dependent on a variety of factors such as number of devices connected and signal strength.
Delivery is free of charge
We contact each of our clients individually within 2 Business Days (upon approval of the debit order). Final delivery will then be subject to client’s availability.
Deliveries take place during business hours (8am – 5 pm) on weekdays (Mondays – Fridays), weekends are excluded from all time calculations.
Delivery times stated do not include additional delays for payment clearance.
A delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).
This service is not mandatory, and clients may opt-in (or out) at any time by contacting our support team on 0861NXATEL or email them on on firstname.lastname@example.org.
Top-up Data Rollover
All Data Top-ups purchased will expire at the end of the month. For example, if you buy a data top-up on 15th of May, your top-up data will expire at midnight on the 30th of June.
All SIM cards obtained directly from Nxatel are LTE enabled by default.
Nxatel will not be held liable for the loss, damage or theft of the broadband equipment that arises out of the provision, installation or maintenance of the broadband service.
Device Guarantee & Warranty
There is a 12 month carry-in guarantee cover on all Nxatel Devices. Telkom modems are covered by a 12-month carry-in guarantee. Please note that lightning damage is not included in this warranty. Should a client wish to return the Device, we will only honour the guarantee if the Device and all its components as originally supplied are provided.