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Just the smartphone for you

Just the smartphone for you Stay connected with family, friends, businesses and clients with our Kleva (smart) Cell phones. With a choice between 3G and LTE connectivity, you are sure to get a fast and reliable internet connection. Our smartphones are reliable, top grade, and are amazingly affordable.
And as a bonus, businesses can link them to their switchboards, allowing calls to be transferred directly to the mobile number – never having to miss out on important calls when out of the office.


Purchase Now

Kleva Cell Phone Benefits


24/7 Support – Our cordial support team is ready to assist you need you require their attention. Just pop them an email or call them on our customer support line.

Speedy delivery – As soon as your upfront Device payment has cleared, we will deliver your device within 48hours.

Convenience – No cables, no lines and no tangles. Both wireless, allowing you to take your phone anywhere around the house.

Affordable – A free Device and Phone, all that you pay is for data and talk minutes.

Quality - HD (high definition) sound quality available

KlevaCellphone 3G


Front-
0.3MP
Rear- 2.0MP


1 x Micro SD
2x SIM card slots


3G
Wi-Fi
BT, GPS

KlevaCellphone LTE


Front-
5.0MP
Rear- 13.0MP


1 x Micro SD
2x SIM card slots


3G
Wi-Fi
BT, GPS

Frequently Asked Questions


Q: How does delivery work and how much does it cost?

A: Delivery is included in the cost. Our agent will contact you within 2 business days (after your payment has been cleared) to confirm your availability for the delivery.
Deliveries only take place during business hours (between 8a.m – 5p.m) on weekdays (Mondays – Fridays). We will deliver the package to your home address.
Please note that additional delays, such as for payment clearances, are not included in the delivery times stated. Debit orders can take up to 5 business days to be verified and cleared of funds

Q: What RICA Documents do I have to provide the courier driver when he arrives?

A: You have to provide the driver with your original barcoded ID or Passport, a copy of your ID or Passport, and proof of physical address not older than 3 months (for example utility bill, bank statement with address, DSTV account, municipal letter). Should you not have proof of address in your name, you may provide a declaration by a third party confirming that you share an address with them and provide the third party's proof of ID and proof of address (not older than 3 months). The driver will compare the copies with the originals in your presence.
OF UTMOST IMPORTANCE: As part of the RICA process, the person who has applied for the Mobile Package (and whose ID is presented), must be the one to receive the package from the driver. Also, should you have lost any of your documents, such as your ID or Passport; we will require that you provide us with a temporary replacement thereof and an affidavit.

Q: How can I track my package delivery?

A: We will SMS you your tracking number and you can use it to track your package with our courier company. Or you can contact our customer care on 0861Nxatel or support@nxatel.co.za for an update.

Q: Is it possible to change or edit my delivery address or time?

A: Should you wish to change or edit your delivery address or time, please do contact our customer care as soon as possible.

Q: What if I live in a complex or apartment complex?

A: No problem. Just make sure to provide full details of your unit number and other specific details upon application.

Q: How does billing work?

A: Once you have applied for a Nxatel Kleva Range Package, you will be billed on the dates you would have provided during your application. The dates are for the connection fee of R200, and for the upfront cash device fee (which will depend on the Device you choose). Once the Device has been delivered to you, you will be billed immediately for the Pro-Rated amount based on the Packaged you have selected. You will only receive your Data, Airtime and SMSes once you have activated your services.

Q: How does Airtime, Data and SMS allocation work?

A: You will be allocated Airtime, Data and SMSes on the 1st of every month, based on the package you choose.

Q: Will my unused Data rollover to the next month?

A: Unfortunately not. Your unused Data will expire at the end of the month.

Q: How can I check my Airtime, Data and SMS usage?

A: You will have to contact our support team.

Q: How do I top up my Airtime, Data or SMSes?

A: Contact our support team on 0861NXATEL or email them on support@nxatel.co.za.

Q: Do top-ups carry over into the following month?

A: No. all top up Data will expire at the end of the month. For example, if you purchase a Data top up on the 16th of May, it will expire at midnight on the 31st of May.

Q: What happens if my bundle Airtime, Data or SMSes gets depleted before the end of the month?

A: Once you run out of your bundle data, you will be charged out-of-bundle rates. You can top up by contacting our support team on 0861NXATEL or emailing them on support@nxatel.co.za.

Q: How do I activate my SIM card?

A: To activate you SIM card, you will have to contact our support team on 0861NXATEL or email them on support@nxatel.co.za. Please note that you will be asked a few security questions before activation can take place

Q: Is there a period in which I have to activate my SIM card and use the services?

A: In order to ensure that your SIM card is not recycled and allocated to someone else, you will have to activate your SIM card and use the services within 3 months from the date of purchase.

Q: How do I cancel my order?

A: To cancel your order, please contact our support team on 0861NXATEL or email them on support@nxatel.co.za

Q: To return my purchase, what documents do I need to produce?

A: Should you wish to return your product, you will have to produce the original sales receipt. The sales receipt must include:
The Nxatel logo
The purchase date
The description of the product
The price of the product
An invoice number and barcode
Product serial number
Contact information

Q: Will my Mobile Data SIM card be able to do voice calls as well?

A: Unfortunately not. The Voice and Data SIM cards are on two completely different platforms.

Q: I want to port/move from my current Service Provider to your network. What will happen to my Airtime, Data and SMSes?

A: Unfortunately, you will lose all your Airtime, Data and SMSes, including all messages you have saved on your SIM card.

Q: How does Airtime, Data and SMS allocation work?

A: You will be allocated Airtime, Data and SMSes based on the package you choose.

Q: What is your standard Mobile call rate?

A: R0.85 per minute, but on per second billing.

Q: Which SIM cards do you provide?

A: We only provide standard SIM cards.

Q: How do I enable roaming?

A: To enable International roaming on your Mobile Device, please contact our customer care on 0861NXATEL.
For the roaming rates, please contact our customer care.
Please note that you need to ensure that your APN (Access Point) is set to the default and not "Telkom" when roaming





Our Nxa Home LTE packages!

Prices Coming SOON

Our Small Print!

General

These Mobile Devices are only available to South African Residents. Pro-rata billing applies to all packages. Customers will be subject to a credit vet when purchasing a 12/24 month contract.

Please Note: The Kleva Cell Phones only use STANDARD SIM cards. Inserting any other sized SIM cards into these Devices may cause damage to them and void the warranties.

RICA/FICA Process

Before you can receive your package, you will be required to provide RICA/FICA documents in order for us to RICA your SIM card and for verification purposes.

Download speed and Battery Life are dependent on a variety of factors such as number of devices connected and signal strength.

Delivery

Delivery is free of charge

We contact each of our clients individually within 2 Business Days (upon approval of the debit order). Final delivery will then be subject to client’s availability.

Deliveries take place during business hours (8am – 5 pm) on weekdays (Mondays – Fridays), weekends are excluded from all time calculations.

Delivery times stated do not include additional delays for payment clearance.

A delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).

Out-of-Bundle service

This service is not mandatory, and clients may opt-in (or out) at any time by contacting our support team on 0861NXATEL or email them on on support@nxatel.co.za.

Top-up Data Rollover

All Data Top-ups purchased will expire at the end of the month. For example, if you buy a data top-up on 15th of May, your top-up data will expire at midnight on the 30th of June.

Liability

All SIM cards obtained directly from Nxatel are LTE enabled by default.

Liability

Nxatel will not be held liable for the loss, damage or theft of the broadband equipment that arises out of the provision, installation or maintenance of the broadband service.

Device Guarantee & Warranty

There is a 12 month carry-in guarantee cover on all Nxatel Devices. Telkom modems are covered by a 12-month carry-in guarantee. Please note that lightning damage is not included in this warranty. Should a client wish to return the Device, we will only honour the guarantee if the Device and all its components as originally supplied are provided.