• Support

    • Website Support

      For a fast an easy way to seek advice, just let us know now.

      Contact Us



    • Phone Support

      Looking for immediate assistance? Feel free to talk to one of our support agents telephonically any time during our office ours.

      0861 692 835


    • Email Support

      Pop us a quick email with your queries and issues, and we will have them resolved ASAP

      support@nxatel.co.za
  • Reseller
  • Nxa networks

    • LTE Coverage
      Check our LTE network coverage for your area. view more



    • Fibre Coverage
      Find out if your area is covered by our Fibre network. view more
  • Client Zone

Supreme Fast LTE

Generators aren’t the only back-ups any more

With our LTE devices and data packages, you can connect your
smartphone, tablet, PC, family or friends to the internet and enjoy high quality performance speeds.
With your cool back-up device, you’ll be the envy of everyone and every household.
Looking for a data SIM card only? We’ve got you covered too. We have a range of data packages to suite your needs. In conclusion, with Fast LTE your download and upload speed is much faster.


Purchase Now

FAST LTE Nxa Benefits


24/7 Support – Our cordial support team is ready to assist you need you require their attention. Just pop them an email or call them on our customer support line.

Affordable – We offer the best brands and quality Devices at low-cost prices. There’s simply no better deal elsewhere.

Speedy delivery – As soon as your upfront Device payment has cleared, we will deliver your device within 48hours – FREE of charge. One of our consultants will call you to confirm delivery as soon as your payment has been cleared.

Convenience – No cables, no lines and no tangles; just wireless connectivity.

Huawei E5330 3G Mobile Wi-Fi


Width : 92.8mm
Height : 60mm
Depth : 13.8mm


150Mbps
DL/50Mbps
UL


6 hours working
300 hours
standby

The Huawei E5330 is small enough to fit comfortably into your palm.

The design blends elegance and practicality to deliver portable network in style. With the Huawei E5330 you can explore the web faster. That’s less waiting while you download and upload your music, videos, and favorite content. Connect with your friends and family to share your wireless connection. The Huawei E5330 provides access for up to 10 different devices simultaneously, be it laptops, mobiles phones, and tablets.

This Huawei device works with a Standard SIM card. 1 Year Warranty from date of purchase.

Coloured LED Display

Wi-Fi Connection Number: 10

150Mbps DL/50Mbps UL

Width : 92.8mm

Height : 60mm

Depth : 13.8mm (Physical dimensions: 92.8 x 60 x 13.8 mm)

Weight : 120g

Capacity: 3.7V, 1500mAh

Max working time: 6 hours

Max standby time: 300 hours (while Wi-Fi is off )

3G: UMTS/HSUPA/HSPA+

2G: GSM/GPRS/EDGE

3G: 900MHz/2100MHz

2G: 900MHz/1800MHz

Wi-Fi protocol: 802.11b/g/n

3G Mobile Wi-Fi Device

Battery

USB cable

Windows XP

Windows Vista

Windows 7

Windows 8

Mac OS X 10.5

Mac OS X 10.6

Mac OS X 10.7

Mac OS X 10.8.

Frequently Asked Questions


Q: How does delivery work and how much does it cost?

A: Delivery is included in the cost. Our agent will contact you within 2 business days (after your payment has been cleared) to confirm your availability for the delivery. Deliveries only take place during business hours (between 8a.m – 5p.m) on weekdays (Mondays – Fridays). We will deliver the package to your place of work. Please note that additional delays, such as for payment clearances, are not included in the delivery times stated. Debit orders can take up to 5 business days to be verified and cleared of funds.

Q: What RICA Documents do I have to provide the courier driver when he arrives?

A: You have to provide the driver with your original barcoded ID or Passport, a copy of your ID or Passport, and proof of physical address not older than 3 months (for example utility bill, bank statement with address, DSTV account, municipal letter). Should you not have proof of address in your name, you may provide a declaration by a third party confirming that you share an address with them and provide the third party's proof of ID and proof of address (not older than 3 months). The driver will compare the copies with the originals in your presence. OF UTMOST IMPORTANCE: As part of the RICA process, the person who has applied for the Mobile Package (and whose ID is presented), must be the one to receive the package from the driver. Also, should you have lost any of your documents, such as your ID or Passport; we will require that you provide us with a temporary replacement thereof and an affidavit.

Q: How do I activate my SIM card?

A: To activate your SIM card, you will have to contact our support team on 0861NXATEL or email them on support@nxatel.co.za. Please note that you will be asked a few security questions before activation can take place.

Q: Is there a period in which I have to activate my SIM card and use the services?

A: In order to ensure that your SIM card is not recycled and allocated to someone else, you will have to activate your SIM card and use the services within 3 months from the date of purchase.

Q: How does Data allocation work?

A: You will be allocated Data based on the package you choose.

Q: Will my unused Data rollover to the next month

A: Unfortunately not. Your unused Data will expire at the end of the month.

Q: How can I check my Data usage?

A: Please contact our support team.

Q: How do I top up my Data?

A: You can top up your Data by contacting our support team on 0861NXATEL or email them on support@nxatel.co.za.

Q: Do top ups carry over into the following month?

A: No. all top up Data will expire at the end of the month. For example, if you purchase a Data top up on the 16th of May, it will expire at midnight on the 31st of May.

Q: What happens if my bundle Data gets depleted before the end of the month?

A: Once you run out of your bundle data, you will not be charged for out-of-bundle rates because you will be capped until the 1st of the following month. You can top up at any time by contacting our support team on 0861NXATEL or emailing them on support@nxatel.co.za.

Q: What influences the download speed?

A: The download speed is usually affected by, but not limited to, your access line, the local network capacity, congestion on the connections to the remote networks, the server performance, your PC’s performance and capacity, and the remote server’s access line.

Q: Can I access Mobile Data using my SIM card from another Service Provider?

A: Unfortunately not. Only Telkom clients will be able to use our Mobile Data.

Q: Can I make voice calls on my Data SIM card?

A: No. you cannot make voice calls on your Data SIM card.

Q: Can I access Mobile Data using a Mobile LTE Device I got from another Service Provider?

A: Yes; provided that the Device is not network locked and that the SIM card size we provide is the correct size for your Device.

Q: Which SIM cards do you provide?

A: We provide standard SIM cards for our LTE/ Mi-Fi Devices.

Q: Can I use the Mi-Fi when travelling overseas?

A: Yes. You can use your Mi-Fi when travelling overseas as Telkom has coverage internationally.

Q: Can I track my package delivery?

A: We will SMS you your tracking number and you can use it to track your package with our courier company. Or can you contact our support team on 0861NXATEL or email them on support@nxatel.co.za. for an update.

Q: Is it possible to change or edit my delivery address or time?

A: Should you wish to change or edit your delivery address or time, please do contact our customer care as soon as possible.

Q: Can I pause or suspend my Mobile Package?

A: Unfortunately, you cannot pause or suspend your Mobile Package.

Q: How do I setup a profile for my Huawei E5330 Mobile Wi-Fi?

A: Follow the steps provided below.
  1. Open the back of your router, remove your SIM card from its holder and insert it into the SIM socket. Then remove the battery from its box and insert it into your Mobile router, and close it.Please note that only a STANDARD sized SIM card may be inserted into this device, so please do not detach the Micro SIM card.
  2. Plug the USB cable into the Micro USB Port and the other end into the USB Port on your computer.
  3. Switch on your router by pressing the small black button on top.
  4. If the green Power light is on, it means that your router is on
  5. Open your browser and go to http://192.168.8.1
  6. Enter “admin” as both your username and password, then click on ‘Login’.
  7. Change your account password from “admin” to your preferred password, then click on ‘Apply’.
  8. Go to the home page and click on ‘Settings’, then select ‘WLAN Basic Settings’.
  9. Change the SSID to your preferred Wi-Fi name, for example, “MyFastLTE”.
  10. Change the Wi-Fi key “WPA-PSK” to your preferred Wi-Fi password.
  11. Click on ‘Apply’ to complete your LTE router setup.
  12. Visit www.nxatel.co.za to test your internet connection.

If you still need help call us on 0861692835.

Q: How do I enable roaming?

A: To enable International roaming on your LTE Mobile Device, please contact our support team on 0861NXATEL or email them on support@nxatel.co.za. For the roaming rates, please contact our customer care.Please note that you need to ensure that your APN (Access Point) is set to the default and not "Telkom" when roaming.

Q: To return my purchase, what documents do I need to produce?

A: Should you wish to return your product, you will have to produce the original sales receipt. The sales receipt must include:
    The Nxatel logo
    The purchase date
    The description of the product
    The price of the product
    An invoice number and barcode
    Contact information



Our Nxa Fast LTE packages!

My 1

R149p/m
  • 1 GB Anytime + 1 GB Night Cap
  • Period – 24 months
  • LTE ready
  • Free SIM

My 2

RR199p/m
  • 2 GB Anytime + 2 GB Night Cap
  • Period – 24 months
  • LTE ready
  • Free SIM

My 5

R349p/m
  • 5 GB Anytime + 5 GB Night Cap
  • Period – 24 months
  • LTE ready
  • Free SIM

My 10

R599p/m
  • 10 GB Anytime + 10 GB Night Cap
  • Period – 24 months
  • LTE ready
  • Free SIM

My 20

R899p/m
  • 20 GB Anytime + 20 GB Night Cap
  • Period – 24 months
  • LTE ready
  • Free SIM

Our Small Print!

General

These Mobile Devices are only available to South African Residents.Pro-rata billing applies to all packages.Customers will be subject to a credit vet when purchasing a 24 month contract.

Please Note: The Huawei B315 LTE Router and the Huawei E5330 Mobile Router only use STANDARD SIM cards. Inserting any other sized SIM cards into these Devices may cause damage to them and void the warranties.

RICA/FICA Process

Before you can receive your package, you will be required to provide RICA/FICA documents in order for us to RICA your SIM card and for verification purposes.

Download speed and Battery Life are dependent on a variety of factors such as number of devices connected and signal strength.

Delivery

Delivery is free of charge

We contact each of our clients individually within 2 Business Days (upon approval of the debit order). Final delivery will then be subject to client’s availability.

Deliveries take place during business hours (8am – 5 pm) on weekdays (Mondays – Fridays), weekends are excluded from all time calculations.

Delivery times stated do not include additional delays for payment clearance.

A delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).

Out-of-Bundle service

This service is not mandatory, and clients may opt-in (or out) at any time by contacting our support team on 0861NXATEL or email them on support@nxatel.co.za.

Top-up Data Rollover

All Data Top-ups purchased will expire at the end of the month. For example, if you buy a data top-up on 15th of May, your top-up data will expire at midnight on the 30th of June.

Please Note: The Huawei B315 LTE Router only uses a STANDARD SIM card. Inserting any other sized SIM cards into this Device may cause damage to it and void the warranty.

LTE

All SIM cards obtained directly from Nxatel are LTE enabled by default.

Liability

Nxatel will not be held liable for the loss, damage or theft of the Devise that arises out of the provision, installation or maintenance of the broadband service.

Device Guarantee & Warranty

There is a 12 month carry-in guarantee cover on all Nxatel Devices. Telkom modems are covered by a 12-month carry-in guarantee. Please note that lightning damage is not included in this warranty. Should a client wish to return the Device, we will only honour the guarantee if the Device and all its components as originally supplied are provided.